Frequently Asked Question
在这个页面上，您几乎可以找到您可能在网站上遇到的各种问题的详细而准确的答案。我们精心整理和整合了常见问题和解决方案，只为为您带来便捷高效的用户体验。但是，如果您在仔细审查后仍有其他问题，请随时与我们联系。我们专业热情的客户服务团队随时待命，随时准备解决您的问题，并确保我们网站的每一次购物之旅都是无忧无虑的。
How can you help?
- Product Quality Issues: If the product you receive has quality defects, please get in touch with us through online customer service, phone, or email within 7 working days after receiving the product. Please attach product photos, the order number, and a detailed problem description so that we can accurately verify the situation. After confirmation, we will handle the free return and exchange service for you. If you have other special needs, we will also do our best to provide you with customized solutions to effectively protect your legitimate rights and interests from infringement.
- Privacy Concerns: We deeply understand the importance of privacy to you. Therefore, we have taken extremely strict measures in privacy protection. All order information will go through multi – layer encryption processing to prevent the risk of information leakage. The product packaging adopts a simple and concealed design without any sensitive logos related to adult products, fully respecting your privacy. If you still have doubts about privacy protection throughout the shopping process, you are welcome to contact our customer service team at any time. We will answer your questions and provide more detailed privacy protection measures.
- Logistics and Delivery Issues: If your order has not been delivered for a long time or there are abnormal situations during the logistics transportation process, it is recommended that you first use the logistics query function provided on our website to track the order status in real – time. If you still cannot solve the problem after self – query, please contact our customer service immediately, inform the order number and the specific abnormal situation. We will quickly communicate and coordinate with the logistics company to solve the logistics problem in the most efficient way and ensure that your product can be delivered to you as soon as possible and safely.
- Usage Issues: When you encounter any problems during the use of the product, such as being unfamiliar with the product functions or not knowing the operation methods, etc., you can first refer to the user manual attached to the product or search for relevant usage guidelines on our Help Center website. If the problem still cannot be solved, please don’t worry. Feel free to contact our customer service, and we will arrange professional technicians to provide you with one-on-one personalized guidance until you fully master the product usage methods.
What is a return policy?
- Return and Exchange Conditions：Within 7 days from the date you receive the goods, if the goods remain brand – new, unused, with the original packaging and accessories intact, and do not affect secondary sales, you can apply for return or exchange. For goods with quality problems, we will bear the return and exchange freight; for returns and exchanges due to non – quality issues, you need to bear the freight yourself. However, for intimate – use sexy lingerie, opened consumable products, etc., due to hygiene reasons, returns and exchanges are not supported without quality problems.
- Return and Exchange Process: First, contact our after-sales team via online customer service, the customer service hotline of the mall, or email. Explain the reason for the return or exchange and provide the order number. We will get in touch with you within 24 hours after receiving your application and guide you through the subsequent steps. After obtaining approval, you need to return the product to the address specified by us. After receiving the returned product and confirming that it is in good condition, we will complete the refund or exchange process within 3 to 5 working days.
- Explanation of Special Situations: If the product has a quality issue but the 7-day return and exchange period has already passed, you can contact us. We will provide you with a reasonable solution based on the actual situation, such as repair, partial refund, etc. If the product is out of stock and an exchange is not possible, we will process a full refund for you.
What payment methods do you accept?
Currently, our website fully supports payment via PayPal. It is also compatible with various mainstream credit card and debit card payment methods, and supports payments in multiple national currencies, fully meeting your diverse payment needs. With the aim of continuously enhancing the user experience in mind, we are actively expanding our payment channels. In the future, more convenient and efficient payment methods will be rolled out successively, providing you with more flexible and diverse payment options and making your shopping process more relaxed and enjoyable.
Do you sell gift cards?
Due to the particularity of adult products, to ensure the security and privacy of transactions, our website currently does not support the buying and selling of gift cards. We sincerely hope for your understanding and tolerance. We are always committed to providing you with a better service experience. With the continuous development and improvement of the website, in the future, we plan to introduce more diverse and convenient payment and transaction options in an effort to meet your needs.
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In just half a year, the website team has gone all out and successfully achieved a deep integration with major social media platforms. Through careful planning and active operation, we have established official accounts on popular social platforms such as TikTok, Facebook, and Instagram, building a new bridge for communication and interaction with users. This enables us to understand user needs more quickly and provide accurate product recommendations and services.
